Terms of Service

Last updated: 31 July 2026
Document version: 2026-07-31

These Terms of Service (the "Terms") are a legally binding agreement between you ("you", "User") and "WeAstronauts Software" Konrad Broda, NIP/VAT PL5772001628, with its registered address at ul. Tadeusza Pawlikowskiego 7/8, 31-127 Kraków, Poland ("Handler", "we", "us", "our").

They govern your access to and use of the Handler notification service, including our websites (such as gethandler.app), APIs, mobile applications, and related services (collectively, the "Service").

By creating an account, accessing the API, installing our apps, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference.

1. The Service

Handler is a push notification delivery service. You (or applications you authorize) may submit messages via our API; we attempt to deliver them to your registered devices, typically through third-party push platforms such as Apple Push Notification service (APNs) and Firebase Cloud Messaging (FCM).

The Service is provided for operational alerting and similar use cases. Handler is not a life-safety, emergency-response, medical, or critical-infrastructure system. You must not rely on the Service as your sole means of receiving alerts where failure could cause injury, death, property damage, regulatory breach, or material business loss.

We may change, suspend, or discontinue features of the Service at any time. Where a change materially reduces paid functionality, we will use reasonable efforts to provide notice.

2. Eligibility and accounts

• You must be at least 16 years old to use the Service.
• You must provide accurate registration information (including a valid email address) and keep it up to date.
• One login may be used only by the person or organization that owns the account, unless we expressly allow team/shared accounts.
• You are responsible for safeguarding credentials, API tokens, and device access. We are not liable for loss arising from unauthorized use of your account resulting from your failure to keep credentials secure.
• You must not use the Service for any illegal purpose, or in a way that violates these Terms or applicable law.

We may refuse registration, suspend, or terminate accounts that violate these Terms, pose a security or abuse risk, or are otherwise harmful to the Service or other users.

3. Acceptable use

You agree not to:

• send unsolicited bulk messages, spam, or deceptive notifications;
• transmit malware, exploit attempts, or other harmful code;
• probe, scan, or attack our systems or other users without authorization;
• circumvent rate limits, plan limits, or security controls (including by creating multiple accounts or API tokens to evade limits);
• resell, sublicense, or commercially redistribute the Service except as expressly permitted;
• reverse engineer the Service except to the extent mandatory law allows;
• use the Service to harass, threaten, or unlawfully process personal data of third parties.

Message content is created and controlled by you or the applications that send it. You are solely responsible for that content and for having a lawful basis to send it.

4. Plans, limits, billing, and Paddle

4.1 Plan families

We offer Individual plans (Free, Plus, Pro) and Team plans (Business, Enterprise). Current commercial limits and list prices are summarised on the pricing page. The live pricing page and Paddle checkout control what you are charged.

Individual list prices are tax-inclusive (gross): one global price; applicable taxes are included and handled via Paddle. Business list prices are tax-exclusive unless the contract says otherwise.

Indicative Individual limits (subject to the pricing page and checkout):

Business and Enterprise Team plans are sold under separate commercial onboarding (not self-serve checkout today). When an organisation uses Handler to process personal data of its own end users or staff, Handler may act as a processor for that organisation under a written data processing agreement (DPA) and the organisation’s instructions; details (including subprocessors and international transfers) are set in that DPA and the Privacy Policy. Until such an agreement is in place, Team features described on the pricing page remain to be agreed and do not create a self-serve processor relationship.

Business (when contracted) is billed per registered device with volume pricing (unit price decreases as device count grows; above a published threshold (currently 200 devices), pricing is by quote). Business includes organisation admin features and support windows described on the pricing page. Message allowance is an organisation pool of 20,000 messages × billable devices per calendar month, with unlimited channels and a 3-year message archive unless the contract says otherwise.

Enterprise is custom: dedicated commercial terms, optional data isolation and non-default data location, SSO, expanded support, availability commitments, and white-label options as agreed in writing.

4.2 Limits and archive

You must stay within the message, device, channel, and other limits of your plan. We may throttle, defer, reject, or require an upgrade if you exceed limits.

Message archive means the plan entitlement for how long message history is kept visible / available in the product under your plan. Falling outside that window may hide, clamp, or make messages unavailable in the UI; it does not by itself require immediate erasure from our storage (see the Privacy Policy on archive vs hard retention). On-screen history may not always match the full entitlement window. On downgrade, we may reduce retained history visibility to the new plan’s window after notice or at the next billing cycle.

Default Service data location is the EU, as described in the Privacy Policy. Enterprise contracts may specify a different location.

4.3 Paddle (Merchant of Record)

Paid plans, upgrades, and related purchases are sold and billed through Paddle, which acts as Merchant of Record (MoR). When you buy a paid plan:

• your payment contract for that purchase is with Paddle (or the relevant Paddle entity), not with Handler directly;
• Paddle’s Buyer Terms and Privacy Policy apply to the payment transaction;
• taxes, invoicing for the purchase, and payment method processing are handled by Paddle as MoR.

Handler grants you access to the paid features of the Service after Paddle confirms a successful transaction or subscription status.

Refunds and withdrawal. Refunds, chargebacks, and statutory withdrawal rights for digital purchases are governed primarily by Paddle’s policies and applicable consumer law (including EU/EEA/UK rules where they apply). Where you start using paid digital content immediately and acknowledge that you lose the 14-day withdrawal right, that acknowledgement is given to Paddle at checkout where required.

We may change prices or plan limits prospectively. Changes affecting renewals will be communicated in advance where required by law or by our agreement with Paddle.

If a subscription lapses, is cancelled, or payment fails, we may downgrade, suspend, or terminate paid features.

5. Intellectual property

We and our licensors retain all rights in the Service, including software, branding, documentation, and related intellectual property.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Handler mobile applications on devices you own or control, solely to access the Service. For the iOS App obtained from the Apple App Store, that licence is further limited by Section 14 and Apple’s Usage Rules.

You retain rights in content you submit through the Service. You grant us a limited, worldwide, non-exclusive licence to host, transmit, process, and display that content solely as needed to operate and improve the Service, prevent abuse, and comply with law.

6. Third-party services

The Service depends on third parties, including (without limitation):

• cloud hosting and infrastructure providers (currently Amazon Web Services in the EU);
• Apple Inc. and Google LLC for push notification transport;
• Expo Push Service for some Android / React Native delivery paths while that hop remains enabled;
• Amazon SES for transactional email;
• Sentry for error and performance monitoring where enabled;
• Paddle for payments and subscriptions;
• DNS / edge providers we configure (for example Cloudflare).

We are not responsible for failures, delays, outages, policy changes, or data handling by third-party providers outside our reasonable control. Push delivery in particular may fail if Apple, Google, or the end device rejects or delays a notification.

7. No warranties

Your use of the Service is at your sole risk. The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, or accuracy of delivery.

We do not warrant that:

• every message will be delivered, delivered on time, or displayed as intended;
• the Service will meet your operational, compliance, or business requirements;
• defects will be corrected within a particular time.

Technical support, if offered, is on a reasonable-efforts basis (for example via email) and does not create a service-level agreement unless we sign a separate written SLA.

8. Limitation of liability

8.1 Core principle

To the maximum extent permitted by applicable law, we are not liable for any loss of profits, revenue, goodwill, data, business opportunity, or any indirect, incidental, special, consequential, punitive, or exemplary damages, arising from or related to the Service or these Terms, even if we have been advised such damages were possible.

This includes, without limitation, losses caused by:

• delayed, missed, duplicated, or failed notifications;
• downtime, maintenance, bugs, or configuration errors;
• third-party push, network, or cloud failures;
• unauthorized access resulting from compromised credentials on your side;
• your reliance on the Service for monitoring, on-call, or incident response.

8.2 Cap

Subject to Section 8.3, our total aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of: (a) the amounts you paid to us (or via Paddle for Handler plans) in the twelve (12) months before the claim; or (b) EUR 50 (or the equivalent in the currency you were charged).

8.3 What we cannot exclude

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including, where mandatory, liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights under Polish or EU law.

If you are a consumer (a natural person acting outside trade or profession), your mandatory statutory rights remain unaffected. Where a limitation is not allowed against consumers, it applies only to the fullest extent still permitted, and otherwise only to business users.

If you use the Service in the course of a business, you acknowledge that the exclusions and caps in this Section are a fair allocation of risk given the nature and pricing of the Service, and that you should maintain independent monitoring and fallbacks.

9. Indemnity

You agree to indemnify and hold harmless Handler, its owner, and its contractors from claims, damages, losses, and reasonable legal fees arising out of: (a) your content or messages; (b) your use of the Service; (c) your breach of these Terms; or (d) your violation of law or third-party rights, except to the extent caused by our wilful misconduct.

10. Cancellation and data deletion

You may stop using the Service at any time. To delete your account, contact us at [email protected] from the email address on the account (see the Privacy Policy). We may add in-product deletion later.

Upon account cancellation or deletion, your account data will be marked for deletion and permanently removed from active systems within thirty (30) days, except where we must retain limited records for legal, tax, security, or dispute-resolution purposes (for example billing records processed via Paddle). Backup copies expire according to our normal backup cycle.

We may terminate or suspend the Service or your account immediately for breach of these Terms, abuse, non-payment, legal risk, or discontinuation of the Service. Where reasonably practicable we will notify you.

11. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, war, terrorism, pandemic, labour disputes, power or internet failures, government action, or failures of third-party providers.

12. Changes to these Terms

We may update these Terms by posting a revised version on this page and updating the “Last updated” / document version date.

New registrations must accept the then-current Terms version shown at sign-up (for example version 2026-07-31). That accepted version is stored on the account.

Existing accounts remain bound by the Terms version they already accepted until we ask them to re-accept a newer version (or until mandatory law requires a different process). Publishing a newer document on this page does not by itself change the version recorded for those accounts, and we may choose not to send a separate email or in-product banner when the bump applies only to new registrations.

Where we do require re-acceptance of a newer version, we will provide notice appropriate to that change (for example email or in-product). Continued use after a required re-acceptance constitutes acceptance of the newer version, except where mandatory law requires a different process.

13. Governing law and disputes

These Terms are governed by the laws of Poland, without regard to conflict-of-law rules.

Courts in Kraków, Poland have jurisdiction, subject to mandatory consumer venue rules. If you are an EU/EEA consumer, you may also bring proceedings in the courts of your place of residence. Where available, you may also use a competent consumer alternative dispute resolution (ADR) body in your country; we do not rely on any discontinued EU-wide ODR website.

14. Apple App Store additional terms

If you obtain the Handler iOS application through the Apple App Store, the following also apply:

• These Terms are an agreement between you and Handler ("WeAstronauts Software" Konrad Broda), not with Apple. Apple is not a party to these Terms and is not responsible for the App or its content.
• The licence granted for the iOS App is non-transferable and limited to use on Apple-branded products that you own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms (or successor).
• You represent that (i) you are not located in a country subject to a U.S. Government embargo, or designated as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms when using the App (for example your wireless data agreement).
• Handler, not Apple, is solely responsible for providing any maintenance and support for the App. Apple has no obligation to furnish any maintenance or support services for the App.
• To the maximum extent permitted by law, Apple has no warranty obligation with respect to the App. Any claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Handler’s responsibility (subject to the disclaimers and limits in these Terms and mandatory law).
• Handler, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your possession and/or use of the App, including product liability, legal or regulatory failure, and consumer protection claims.
• In the event of any third-party claim that the App or your possession and use of the App infringes that party’s intellectual property rights, Handler, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of such claim to the extent required by these Terms.
• Questions, complaints, and claims regarding the App may be directed to Handler at the contact details in Section 16 (including [email protected] and the postal address listed there).
• Apple and Apple’s subsidiaries are third-party beneficiaries of this Section 14. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce this Section against you as a third-party beneficiary.

15. General

• Entire agreement. These Terms (plus the Privacy Policy and any written plan-specific terms we publish) are the entire agreement between you and us regarding the Service.
• Severability. If a provision is unenforceable, the remainder stays in effect; the unenforceable part is modified to the minimum extent needed to make it enforceable.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a reorganization, sale, or transfer of the Service.
• No waiver. Failure to enforce a provision is not a waiver.
• Survival. Sections on IP, disclaimers, liability, indemnity, governing law, Apple App Store additional terms, and any obligations that by nature should survive, survive termination.
• Language. These Terms are provided in English. If we publish translations, the English version controls unless mandatory law says otherwise.

16. Contact

Questions about these Terms: [email protected]

"WeAstronauts Software" Konrad Broda
ul. Tadeusza Pawlikowskiego 7/8
31-127 Kraków, Poland
NIP/VAT: PL5772001628